Momentus ONE is an employee Communications, Recognitions, and Rewards platform. It is created
by Momentus Research as a tool for your organization to streamline messages, recognize employee
achievements and deliver rewards experiences online, off-line, and as hybrid experiences.
Momentus ONE’s goal is to elevate your contributions and achievements within your organization. We
are firm believers that your success with the company needs to be celebrated with much fanfare and
meaningful rewards that matter to you. Our repertoire of rewards, ranging from daily necessities to
once-in-a-lifetime experiences, will fit every achiever’s preferences.

You can update your information and preferences under “My Profile”. The only required information is
your Full Name. “Birthday” and the “Year You Joined the Company” fields need only be completed
once. If the information not provided by your company, you are required to fill this up on the first sign-
in before gaining access to the features of the app.

Any changes to the “Full Name”, “Birthday” and “Year You Joined the Company” can only be done by
writing to your Admin or Manager to make changes using the “Support – Send Us an Enquiry” feature.
All other information are all within your control to change as you develop and succeed with the
company.

Yes you can. Simply login on your new device with existing email and password.

Badges and Testimonials are awarded by Managers or Admins to give exclusive recognition.

You will be able to add other colleagues. They will be able to view your profile, testimonials and other
forms of recognition.

All communications content (video, images, text, etc.) are set as non-downloadable by default. Unless
agreed to be downloadable specifically by your company’s Admin. For example, in a News article, you
can click on the icon to open the additional options to find out which content is downloadable.

Data will be collected for interactive posts. All polls and voting data collection information varies for
various organizations.

Momentus ONE seeks to return the power of choice to every user. You will be able to select the
reward which may benefit you best based on our carefully curated catalogue. The reward can come in
the form of an item or experiences.
There are 3 levels of reward redemption.

1. By downloading the app, you will have gained access to some exclusive rewards
2. You can access the desired rewards by redeeming them using your points
3. Be awarded an exclusive reward from your company.

We have prepared a range of rewards that are thoughtfully out together for you. The rewards can be
an item or an experience under one of the six categories available now: Activities, Dining, Hotels,
Retail, Service, Wellness.

The ability to earn Points works individually for various organizations. Generally, you will be awarded
points based on your milestone achievements. Have a chat with your Manager or Momentus ONE
Admin to better understand the structure and milestones.

You will see the status of a reward when you click into it. It would be one of the 3 status:

• “Awarded” – redeemable as the reward is given to you as a recognition of your achievements
• “Redeemable” – states that you have sufficient points in Your Rewards Wallet to access the
  reward
• “xxx Points More” – states the number of additional points needed before you can access the
  reward

To read all about your Points, click on “Points History” under “Settings”. You can find “Settings” under
the supplementary menu on the top right of the home page. Depending on the number of Rewards
Program you are eligible for, you would find the corresponding number of Reward Wallets and the
Points available in each Rewards Wallet.
Additionally, you can view this information while browsing the Rewards catalogue when you click on
“View All” in Latest Privileges on the home page. Or even find the details of the Rewards Program
under “My Profile – My Reward Programs”.

Rewards can only be redeemed using the Momentus ONE application when you are logged on. There
are various ways you can access the reward:

• Redemption on site by scanning a merchant’s QR code
• Redemption by making a reservation before collection on site
• Redemption of a unique e-voucher code
• Redemption by booking with a unique Momentus code
• Redemption by collection of the reward delivered to you by courier

Reminder to read the details under “Terms & Conditions” and the “How to Redeem” instructions for
each reward item or experience when doing your redemption.

Yes. The validity of the Points gained works individually for various organizations. Generally, all
validity of the Points are calculated by calendar year.

Each reward can only be redeemed with points from one Reward Wallet.

All redemptions are non-refundable and non-exchangeable. Do check the term carefully before
making a redemption.

This varies for merchants. Please check each reward’s terms and conditions for more information.

At the point of redemption, you may be required to complete information such as delivery address or
date/time of booking. These information will be provided to the merchants to assist with the fulfilment
of your reward.

Momentus ONE will hold backup data for up to 6 (six) months. Subsequently, it will be erased from
the system.
Refer to “Support”, “Terms of Service” for detailed information.